1. You Will Reach a Real Human

If you call us during business hours, you will speak to a real person. Emergency calls are returned promptly.

Why this matters: Many septic companies lose trust before they ever arrive - missed calls, no callbacks, voicemail loops.

✅ Our guarantee: If we fail to return a promised call, we discount your service.

2. We Show Up When We Say We Will

Your time matters.

You’ll receive a confirmed service window

You’ll get a call or text before arrival

If we’re running late, you’ll know before you’re left waiting

✅ Our guarantee: No unexplained no-shows. Ever. If we miss an appointment window without notice, you don’t pay a trip fee.

3. Upfront Pricing - No Surprises

Before work begins, you’ll know:

What we’re doing

Why it’s needed

What it costs

No mid-job price changes. No pressure. No mystery charges.

✅ Our guarantee: If the scope doesn’t change, the price doesn’t change.

4. We Fix the Root Problem - Not Just the Symptom

We don’t guess. We inspect, diagnose, and explain.

We always provide a clear explanation of findings

And honest recommendations (including when not to spend money)

✅ Our guarantee: If a solution we recommend doesn’t address the issue, we will reassess at no charge.

5. Education Is Part of the Service

We believe informed homeowners make better decisions.

We will:

- Explain how your septic system actually works

- Show you what we’re seeing

- Answer your questions without rushing or talking down

✅ Our guarantee: You’ll understand what was done before we leave.

6. Your Property Is Treated With Respect

Your yard, driveway, and home matter.

Minimal disturbance

Clean job sites

Proper restoration after digging

✅ Our guarantee:  We leave your property better than we found it - or we make it right.

7. Licensed. Permitted. Documented.

We follow local codes and regulations - no shortcuts.

Proper licensing

Required permits pulled

Accurate documentation provided

✅ Our guarantee: If permitting is required, we handle it correctly - or we don’t do the job.

8. We Own Mistakes

If something goes wrong, you won’t be ignored, blamed, or stonewalled.

We:

Acknowledge issues quickly

Communicate clearly

Fix what’s ours to fix

✅ Our guarantee: You will never have to threaten reviews, lawyers, or regulators to get a response from us.

The Bottom Line

You don’t need the cheapest septic company.
You need one you can trust when things go wrong.

That’s what this guarantee is for.

If we ever fall short of these standards, we expect you to tell us - and we’ll make it right.